Returns & Refund Policy

1. Return Window

Customers have the right to return items within 14 days of receiving their order.

2. Return Conditions

To be eligible for a return, items must meet all of the following conditions:

• Must be unused and unworn

• Must have all original tags attached

• Must be returned in the original packaging/bag intact

• Must be in the same condition as received

Any items that do not meet these conditions may be refused.

3. Return Shipping

Customers are responsible for covering the cost of return shipping.
We recommend using a tracked service, as we are not responsible for lost returns.

4. How to Initiate a Return

To start a return, please contact us at:
pablo@onbaraka.com

Include:

• Your order number

• The item(s) you wish to return

Once approved, you will receive instructions on how to send your item back.

5. Refund Process

Once your return is received and inspected, you will be notified of the outcome.

If approved:

• Your refund will be processed to your original payment method

• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

6. Non-Refundable Items

The following items are not eligible for returns:

• Items that have been worn, used, or damaged

• Items returned without original tags or packaging

7. Exchanges

We currently do not offer direct exchanges.
If you need a different size or item, please return your original order and place a new one.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

If you have any questions about returns or refunds, please contact us at pablo@onbaraka.com.